Frequently Asked Questions

Home propane tanks have an attached gauge that shows the fill level as a percentage. The gauge is typically located on the top of the tank and has a dial or numbers that indicate the percentage of propane remaining in the tank. A full tank will read 80 percent on the gauge. When your gauge gets to 30 percent, it’s time to schedule a propane delivery.

Better yet, sign up for Automatic Delivery with PepUp, and you’ll never have to worry about running out of propane again. Check out our guarantee!

When it’s time to refill your propane tank, PepUp delivers. Our delivery drivers are propane professionals who will follow specific procedures to fill your tank quickly, efficiently, and make sure your propane supply is safe to use. All you need to do is make sure the tank is accessible and visible.

Your driver will:

1. Turn off the valve on your propane tank.
2. Connect the hose from the delivery truck to the valve on the propane tank.
3. Open the valve on the tanker truck to allow propane to flow into the tank.
4. Monitor the tank while it’s filling.
5. Close the valve on the refilling station once the tank is full.
6. Turn on the valve on the propane tank and check for any potential leaks.
7. If there are no leaks, the tank is ready to be used again.

Better yet, sign up for Automatic Delivery with PepUp, and you’ll never have to worry about running out of propane again. Check out our guarantee!

Do you own your own propane tank? Before requesting a propane delivery, learn how to spot old propane tanks that need replacing.

A 500-gallon propane tank can last between two and eight months, depending on factors such as house size, appliances using propane in the home, the local climate, and the number of people living in the home.

Use this guide to determine how many gallons of propane your home will use in a year. Typical PepUp customers have their tanks filled 2-3 times annually. Use your total annual propane needs to determine approximate tank size, depending on how often you’d like to fill your tank. Give us a call at 240-221-5820 and we’ll help you choose the best tank size for your home!

Our delivery drivers leave room in your propane tank to allow for the propane to expand when it heats up. We fill your tank to 80 percent of its total capacity to leave room for expansion and keep you safe.

Many factors contribute to the amount of propane your home will use for heat each year, including average temperatures in your area, your home’s insulation, connected appliances and external fixtures such as outdoor kitchens, patio heaters, and LP gas pool heaters, and your home’s indoor thermostat settings. Those factors not being considered, the 2,000-square-foot home uses about 900 gallons of propane for heating each year.

You’ll find many homes on Delmarva and surrounding areas have oil heating systems that use kerosene.

In general, home heating oil is a refined type of diesel fuel that is specifically designed for use in furnaces or boilers to heat homes. It is dyed red to differentiate it from diesel fuel for vehicles.

The cost of converting a heating oil furnace to a propane furnace generally ranges from $2,400 to $9,200 when you lease a propane tank from PepUp. That’s a wide price range, and the cost of converting your home will depend on the length and difficulty of your propane line installation, labor costs, permit and inspection fees, and the cost of the furnace itself.

Converting from oil to propane can potentially lead to cost savings over time, as propane tends to be more energy-efficient and cleaner burning than oil. It’s a significant investment in your home, which pays off over years of cost savings. Contact a PepUp energy specialist to learn more about how you can convert your home heating to propane.

The cost of heating with propane versus oil can vary depending on the current market prices for each fuel, the efficiency of your heating system, and the average number of days you’ll need to heat your home. Generally speaking, propane heating systems are more efficient and clean-burning than oil heating systems, and require less maintenance over the life of the system.

Here’s a quick guide to 10 factors that influence the cost of propane per gallon in our area.

Switching from an electric stove to a propane-powered stove can offer several advantages, depending on your preferences and circumstances. Here are some of the key benefits of using a propane-powered stove over an electric one:

• Instant heat. Forget about waiting for that electric range to heat up! Propane flames are ready to cook when you are.
• Lower cost. Propane stoves use LPG gas efficiently and cost less to operate and maintain than electric stoves.
• Even heating. Lopsided cakes and uneven browning are a thing of the past with propane ovens, which distribute heat evenly with precise temperature controls.
• Emergency cooking. When the electricity is out, propane range tops and some propane ovens still operate, allowing you to cook without power.
• Environmental impact. Propane is a clean-burning fuel that can help lower greenhouse gas emissions when compared to coal or oil.

Before making the switch from an electric stove to a propane-powered stove, reach out to PepUp. We’ll help you determine if making the switch to propane cooking is right for your home and family, and set up your new range to operate safely and efficiently on propane.

Choosing between propane and natural gas for your home depends on factors such as availability, cost, efficiency, environmental impact, and personal preferences.

Natural gas is typically supplied by utility companies via a network of underground pipes, while propane can be delivered in tanks reserved just for your home. Propane cost per gallon depends on several factors, many of which also affect the price of natural gas. Propane has a higher energy content, leading to potentially more efficient appliances. Both fuels are safe when handled properly. Contact a PepUp energy specialist to talk about whether propane is the right choice for your home’s energy needs.

The cost of running your house on propane vs. electricity can vary depending on several factors. Propane is often cheaper than electric for heating, cooking, and hot water, especially on Delmarva and nearby areas, where propane is readily available from PepUp.

Electric appliances can sometimes be more energy-efficient and carry lower long-term costs, depending on what appliances you purchase. Some propane appliances are less expensive to service and maintain than their electric counterparts.

To determine the most cost-effective option for your home, it’s best to compare local propane prices to electricity prices, consider energy-efficiency, and assess your home’s potential annual propane needs.

Converting from oil to propane can potentially lead to cost savings over time, as propane tends to be more energy-efficient and cleaner burning than oil. It’s a significant investment in your home, which pays off over years of cost savings. Contact a PepUp energy specialist to learn more about how you can convert your home heating to propane.

Yes! Converting a home from natural gas to propane requires certain modifications to the existing appliances and infrastructure. Some appliances may need to be replaced or retrofitted, and the gas lines and regulators may need adjustments. Call a trusted local HVAC professional or a licensed plumber to evaluate the feasibility and cost of the conversion before making any decisions. They can provide guidance on the necessary steps and ensure a safe and efficient transition between the two fuel sources.

Of course, you can always speak with a PepUp Energy Specialist to learn more about our experience with whole-home propane conversions. We’ve seen it done successfully and can offer some resources and answer questions to help you decide if the switch is right for you.

Here’s a quick guide to 10 factors that influence the cost of propane per gallon in our area.

When home your propane tank runs out or pressure gets low in the colder months, the appliances and systems that rely on it will cease to function. This could include heating, hot water, cooking, and dryers. Running out of propane can disrupt daily activities and can be especially problematic during cold Mid-Atlantic winters. Regularly monitoring propane levels and scheduling timely refills can help avoid this inconvenience. Automatic Delivery makes it even easier to keep your home propane tank from running out; we’ll keep up with it for you!

If your home propane supply does run out, take these steps right away:

1. Turn all propane appliances off. This includes turning off pilot lights, gas valves, and electrical switches connected to propane appliances.
2. Contact PepUp right away. PepUp offers 24/7 emergency propane delivery service, which is especially important in the winter months if your home uses propane as its primary heating fuel.
3. Consider SAFE alternative heating and cooking options. If it’s cold outside, you may need an alternative heating source, such as indoor-safe space heaters or electric blankets, until propane is restored. For cooking, you could use an electric skillet or consider temporarily using a grill or camping stove outdoors.
4. Inspect the system. After propane is refilled, your PepUp delivery driver will check your propane system pressure to make sure your appliances are functioning properly and safely, without leaks.

Propane itself is odorless, but an odorant called ethyl mercaptan is added to it to give it a strong, distinctive smell. This smell is often described as rotten eggs, sulfur, or a skunk-like odor. The purpose of adding this odorant is to make it easier to detect propane leaks, so it’s important that homeowners learn to recognize the smell quickly.

If you smell propane, evacuate your home immediately, avoid using any electrical devices or open flames, and call PepUp’s emergency number right away: 240-221-5820. You’ll always get an answer when you call our emergency number, 24/7/365, and even on holidays. We have service technicians on call to respond to suspected leaks, for our customers’ safety.

Yes, with some modifications and professional installation of a propane supply line, proper venting, and possibly a source of electricity for electric ignition log sets or fireplaces. Consider how much additional propane you’ll be using, and whether your home propane tank will still be a sufficient size.

Converting to a propane fireplace is a great way to heat your home more efficiently and conveniently, when compared to wood-burning fires. Contact a PepUp Energy Specialist to talk about whether adding an insert is a reasonable option. Here’s a guide to choosing the best propane fireplace or insert. When you’re ready to see your options in person, most regional PepUp locations have showrooms featuring some of our customer favorites.

The cost of running your house on propane vs. electricity can vary depending on several factors. Propane is often cheaper than electric for heating, cooking, and hot water, especially on Delmarva and nearby areas, where propane is readily available from PepUp.

Electric appliances can sometimes be more energy-efficient and carry lower long-term costs, depending on what appliances you purchase. Some propane appliances are less expensive to service and maintain than their electric counterparts.

The best propane fireplace insert for your home is the one that best meets your unique needs. Here are some key questions to ask when shopping for a propane fireplace insert:

• How many square feet can this fireplace insert keep warm?
• What is the efficiency rating, and how does it compare to similar models?
• What venting is required?
• What safety features does this unit provide?
• What kind of reviews does this fireplace insert/manufacturer have?
• What modifications will I need to make before or during installation?
• What other costs will be required, such as accessories or upgrades?

Consult with a fireplace expert at PepUp to assess your specific requirements and recommend the best propane fireplace insert for your home.

Yes, or no. That depends on the type of system you select, based on your personal preference.

There are two types of venting systems typically used for propane fireplace inserts:

1. A direct vent system uses a sealed glass panel in front of the fireplace to draw outside air for combustion and exhaust combustion gases through a vent pipe that goes through an exterior wall or the roof. Direct venting is highly efficient and maintains indoor air quality.
2. A vent-free (or ventless) insert is designed to operate without a vent. Instead, it will use advanced combustion technology to burn propane more cleanly, producing only some water vapor and carbon dioxide. It’s important to select a ventless system that is properly sized, and maintain it regularly to keep your indoor air healthy.

Propane fireplaces are generally considered to be an efficient heating option compared to traditional wood-burning fireplaces. The actual amount of propane consumed by a propane fireplace can be minimized using these tips:

• Select a high-efficiency propane fireplace
• Run the fireplace only when necessary for supplemental heating or ambience
• Request an energy audit of your home to measure the effectiveness of your insulation, doors, and windows, and make adjustments to hold in more heat
• Opt for a fireplace with a programmable thermostat to reduce propane usage when the room is already warm
• Have your fireplace and venting system cleaned and inspected annually for peak fuel efficiency

The longevity of propane gas logs can vary depending on the quality of the logs, how often they are used, and how well they are maintained. On average, high-quality propane gas logs can last anywhere from 10 to 15 years or even longer with proper care.

Propane gas logs are known for their heat efficiency. They provide a significant amount of heat output compared to traditional wood-burning fireplaces. This efficiency means you can enjoy a cozy fire without losing too much heat through the chimney.

The cost of running an electric water heater versus a propane water heater can be higher, depending on:

• • Propane cost per gallon
  • Water heater efficiency
  • Initial purchase and installation cost
  • Maintenance requirements and longevity
  • Environmental impact considerations

PepUp can help you connect additional propane-powered appliances to your home propane tank, but we’ll also want to calculate how much additional propane your LP gas pool heater will use, and how that affects your delivery schedule. In some instances, it makes sense to replace your existing propane tank with a larger one, or add a connected tank, depending on your home’s propane supply storage setup. Connect with us before you buy a pool heater, and let’s talk about selection criteria and the most efficient options on the market.

Each PepUp special offer features a paragraph with terms and restrictions below the form on the page. Ask your Energy Specialist about additional costs that may not be included in the special offer.

When you speak with your Energy Specialist, ask about current per-gallon pricing. Propane cost per gallon fluctuates depending on several factors, but a level payment program through PepUp can help you manage pricing fluctuations by averaging monthly payments throughout the year. Ask about our payment plan options!

Each special offer’s contract requirements and levels of service are outlined in the terms of the offer, below the form on the page. Be sure to ask questions about those terms when you speak with your Energy Specialist.

If you’re switching from another provider, we recommend that you call your current provider to ask about contract cancellation fees and tank removal procedures so you understand your options, responsibilities, and a timeline to prepare for your PepUp tank delivery.

If you are leasing your tanks from PepUp, there is a minimum amount of fuel we ask you to use annually to avoid a tank usage charge. However, this will not be a concern for most customers, since the minimum is only one tankful per year.

Each special offer is structured to include savings and free services on a time-limited basis, as noted by the end date in the terms of the offer below the form on this page. Ask about the PepUp Referral Program if you’re switching based on the recommendation of a current customer, and ask your Energy Specialist about the Promise Plan, Automatic Delivery, and our “No Run Out” Guarantee.

Your propane delivery cadence depends on which options you choose when you sign up.

• • • You can opt for Will Call Delivery, which requires manually checking your tank and ordering propane delivery when your gauge is nearing 30 percent.
    • Scheduled deliveries are based on estimated usage and can be set according to what you and your Energy Specialist determine is the best for you: monthly, quarterly, or annually.
    • Automatic Delivery customers have the option of adding wireless tank monitors that alert PepUp when the tank needs to be refilled, automatically adding your home to our delivery route before your tank gets too low for your appliances to work efficiently. As a bonus, Automatic Delivery and Promise Plan customers are the first ones whose tanks are filled in the event of a fuel shortage.

Emergency propane delivery is available whenever your tank unexpectedly runs out. Here’s a guide to help walk you through what to look for, and how to request an emergency tank fill.

Propane companies often offer new customer specials that are influenced by seasonality, with promotions peaking during off-peak seasons like summer when demand is lower. Local pricing variations and competitive market trends also impact these specials, as providers aim to attract customers with rates that are attractive yet reflective of regional costs.

PepUp often offers new customer incentives like discounted or free first fill, equipment installation deals, referral offers, and other limited-time specials. Payment plans that help our customers plan and pay for propane make home energy more affordable, and are always available.

Propane prices per gallon on the Eastern Shore change depending on season and several other factors that influence cost per gallon pricing. Generally, you can expect to pay between $2.50 and $4 per gallon for home delivery.

PepUp frequently offers discounts on first tank fills for new customers. The Promise Plan is also a great way to better budget for propane price fluctuations by spreading them out over a year. Use the form on this page to learn more about the Promise Plan.

PepUp offers automatic propane delivery with a “No Run Out” Guarantee. We’ll wirelessly monitor your propane tank levels and schedule delivery well before your tank is empty, without you having to check tank levels or request a delivery.

Propane companies use an “expected use” formula to schedule deliveries. Since your propane usage patterns can change depending on the weather, guests or gatherings in your home, inefficient appliances, and a number of other factors, you may instead want to opt for a tank monitor. PepUp offers the use of small wireless devices to monitor your tank levels. It’s a more precise way to know for sure what your tank levels are, and won’t leave you on empty when it’s cold outside.

PepUp frequently offers discounts on first tank fills for new customers. The Promise Plan is also a great way to better budget for propane price fluctuations by spreading them out over a year. Use the form on this page to learn more about the Promise Plan.

You should be able to request pricing and contract terms by directly contacting local propane providers, asking for detailed quotes, and inquiring about any promotions or discounts. We also recommend you request a full explanation of any fees or terms associated with their service for a comprehensive comparison.

PepUp energy specialists are happy to show you what information you should be able to request. Call us first and we’ll walk you through the propane company selection process.

You can estimate your annual propane consumption using this handy guide. Factoring in the efficiency of propane appliances and average annual heating days creates a budget that can help you choose the right propane tank size, budget for propane use, and decide which payment plan is right for you.

Propane efficiency and consumption are influenced by factors such as your home’s insulation quality, the efficiency rating of your furnace or heating system, the temperature setting of your thermostat, the outside temperature and weather conditions, and the overall square footage and design of your home. Here’s how you calculate how much propane your home should be using each year. If your consumption is considerably higher, it may be time to investigate inefficient insulation, appliances, or practices in your home.

Adding propane appliances can also increase your usage. If you think your existing appliances are inefficient, here are a few tips about selecting propane appliances that use less propane and can help lower your annual home energy costs. The Mid Atlantic Propane Gas Association also offers rebates for qualifying installations of propane appliances. Apply for these rebates anytime you upgrade your propane-powered appliances.

Manage your propane bills by signing up for a payment plan through PepUp. Our level payment options like The Promise Plan make it easier for you to plan ahead, budget for monthly propane bills, and manage fluctuations in propane prices and consumption without lump-sum payments when your tank is filled.

We supply propane, heating oil, kerosene, and fleet fuels for commercial use.

Yes, we offer price-risk management strategies including locked-in pricing and other flexible options to stabilize your costs.

We maintain strong supply chain connections and adequate local storage to ensure that we can fulfill orders promptly. Plus, you’ll always have access to your PepUp rep and our online ordering system when you need quick delivery that isn’t part of your regularly scheduled deliveries.

We offer locked-in pricing and differential pricing to meet varying business needs.

Yes, we provide 24/7 emergency service to minimize business disruptions and keep your operations running smoothly. We even have the ability to deliver fleet fuels to job sites when you have heavy equipment onsite.

We develop personalized fuel plans based on your industry type, business size, and specific energy needs.

Swaps, or over-the-counter contracts, are tailor-made to suit your needs and can help you manage financial risks associated with fuel pricing.

Partnering with us ensures reliable fuel supply, cost management through various pricing strategies and wholesale agreements, and emergency services to prevent business interruptions.

Definitely! Feel free to ask about any additional offerings. Our team is here to assist you with all your commercial heating, fleet fueling, and agricultural energy needs.

Soy-based biodiesel is a renewable, sustainable, low-emission fuel that can be used in most diesel engines with minimal modifications (with B100 grade, pure soy biodiesel as the exception). It provides some engine protection due to its naturally lubricating components, and its use supports American soybean farmers.

Soy biodiesel is blended with conventional diesel fuel at different ratios to optimize engine performance, minimize the need for modifications, and meet the needs of specific fleet applications. Here’s a comparison of a few typical biodiesel grades PepUp provides (although custom blends are available):

B5 (5% Biodiesel, 95% Petroleum Diesel)

• • • Application: Commonly used in standard diesel engines without modifications. Within ASTM specifications for diesel engines.
    • Advantages: Optimal alternative-fuel engine performance and added lubricity; widely accepted by manufacturers.
    • Use Cases: Everyday vehicles, commercial fleets, marine applications, and agricultural equipment.

B20 (20% Biodiesel, 80% Petroleum Diesel)

• • • Application: Suitable for most diesel engines with some minor adjustments if needed.
    • Advantages: Balances improved emissions with compatibility; better lubricity and reduced engine wear. EPA-recognized alternative fuel, eligible for EPAct fleet credit with minimal investment.
    • Use Cases: Commercial and government fleets, buses, delivery trucks, and municipal vehicles.

B50 (50% Biodiesel, 50% Petroleum Diesel)

• • • Application: Used in specialized fleets or engines designed to handle higher biodiesel content.
    • Advantages: Significant emission reductions; higher renewable content.
    • Use Cases: Certain fleet operations committed to sustainability, specific pilot projects, or controlled environments.

B100 (100% Biodiesel)

• • Application: Requires engines designed or modified to run entirely on biodiesel; careful handling and storage needed.
  • Advantages: Maximizes environmental benefits; no petroleum content.
  • Use Cases: Certain agricultural, industrial, and municipal fleet applications, government and educational research fleets, and controlled-use scenarios.
    

Soy biodiesel generally provides similar engine performance and fuel efficiency to conventional diesel. It offers better lubrication, but may cause minor issues with fuel filters and injectors due to its viscosity at grades above B20. Regular maintenance ensures vehicle longevity is not compromised, while lower emissions contribute positively to environmental impact.

Higher blends (above B20) have three unique storage and handling requirements, including temperature control, additives to extend shelf life, and storage container compatibility. Here’s a bit more detail:

1. Temperature Control: Biodiesel can gel at higher temperatures than regular diesel. It’s important to store soy biodiesel in a temperature-controlled environment, especially in colder climates. B20 does fine in the Mid-Atlantic region with a simple winter additive.
2. Shelf Life: Any fuel can degrade over time. Use antioxidants or biocides to reduce moisture levels, extend storage life, and prevent microbial growth.
3. Material Compatibility: Store biodiesel in containers made from compatible materials such as stainless steel, aluminum, or high-density polyethylene (HDPE) to avoid degradation and contamination.
   

Pros: Converting to alternative fuels can lower emissions, reduce fuel costs, and potentially qualify for government incentives.
Cons: Conversion costs can be high for blends above 20 percent biodiesel, and not all vehicle types are suitable for conversion.Most modern diesel engines can run on biodiesel blends, such as B5 (5% biodiesel) or B20 (20% biodiesel), without any modifications. However, higher biodiesel blends or pure biodiesel (B100) may require some adjustments or modifications to fuel systems and maintenance routines to ensure optimal performance and longevity. Always consult the vehicle manufacturer’s guidelines before using higher biodiesel blends.

Have questions about running your fleet vehicles on alternative fuels? Consult the medium- and heavy-duty truck experts at M&L Truck Service in Federalsburg to learn more about conversions, maintenance, and fleet services.

Of course! Propane is one of the cleanest, energy-efficient fuels we provide for local homeowners, businesses, and agricultural operations.

PepUp specializes in wholesale, bulk fuel delivery to clients with large fleets. We can deliver 275-8,500 gallons of fuel to your storage tanks as frequently as necessary to keep your fleet operating. Many of our customers take fuel deliveries 2-5 times weekly. Larger orders are delivered at a bulk discount, and emergency deliveries are always available for our wholesale and retail fuel customers.

For questions specific to the type of fuel you need, the size of your fleet, and your fuel storage facilities and delivery schedules, speak with a PepUp Fleet Fuel Specialist. We’ll find out more about your needs and provide you with a customized quote for your fleet. From ATVs to fleets of luxury yachts, PepUp has the fuel your business fleet needs to keep moving and keep your business growing.

PepUp operates unmanned, 24-hour fleet fueling stations in Dagsboro (open to the public) and Federalsburg (open to customers with a PepUp fuel account). The fuels available at these locations are:

• Diesel
• Regular Unleaded Gasoline (87)
• Plus/Mid-Grade Unleaded Gasoline (89)
• Premium Unleaded Gasoline (93)

In addition, customers who need to fill up with B100 soy biodiesel can visit our Federalsburg District Office during regular business hours to fuel their vehicles. Ethanol-free gasoline is also available for delivery to our wholesale and retail fuel customers.

PepUp works with our wholesale customers to offer an exchange tank refill service. We’ll deliver a truck load of filled propane exchange tanks and pick up your empty ones, whenever you have enough empty tanks to fill a truck. Contact our wholesale customer Energy Specialists to sign up!